Waze Carpool App Reviews

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Unauthorized payments

Since using this app I encountered multiple times getting falsely charged besides rides. When I reach Waze they say it’s not them however location and name of charge points to GOOGLEPLEX. I’d not recommend this

Drivers aren't notified

I have been using this app for past couple of days and have requested a ride to multiple people and none of them have declined or accepted the request. I am not very sure if they are getting notified via email or in-app notification. Disappointed 😔😔😔

Não está funcionando Iphone 6s

O app não abre no iphone

Can’t sign in with Facebook

Everytime I try to sign in with FB, an error occurs. Seriously?

Doesn’t work

Just downloaded app and it wouldn’t even let me sign in due to a system error, so I deleted it. Better luck next time Waze!

Hey @Apple

The app is amazing but curiously when I tap in the “payment” tab, there’s only “Pay with GooglePay” , on an iPhone?

Most buggy app ever

I used waze initially when it launched and it was not bad. I stopped using it for a while as I found scoop more useful and cheaper. But now when I’m trying to install waze again, it doesn’t even let me do anything. It crashes on almost every step mentioning some server error. Including setting destinations, setting your work email address or setting your commute times. When I get past all these errors by skipping the steps, it give a generic message of “server error” and takes me back to the login screen. I fail to understand how a company like Google with so many resources and money can decide to ship such a broken product.

Sticking with Lyft

This trash is totally unreliable

Buggy and time consuming

This app is always bugging out on me. I get notifications but when I open the app there’s nothing there. I have trouble requesting rides all the time - an error pops up. Compared to Scoop it’s a way more confusing first time experience and requires a lot more work. You have to manually send requests (which is okay) but less ideal. The worst part is sometimes the walking distance is unreasonable for the price - and I’m right off the freeway so I can’t imagine for other people what it’s like. I only use this as a backup to Scoop which allows me to go door to door for a reasonable price.

Assumes you only have one job and go at the same time every day

Like an average young American worker, I have more than one job and they all have variable schedules. I am constantly commuting. I thought Waze carpool would be a great way to meet new people and save money on gas! Wrong! I can only set one work address, and I have to pre-set my work hours and the app then assumes they repeat every day. The only way I could use this app would be to change my work address and hours multiple times a day, which wouldn’t allow me or riders to plan ahead on meeting.

Waze carpooling is nice, app needs lots of improvements.

I love using Waze carpool but the app is constantly having the same issues over and over regardless of feedback and updates. I use it as a rider but my drivers frequently have issues too. The issues I’ve experienced: 1) unable to match with my driver even though we have our settings all matched, such as pickup/drop off time, location, and days. It’s usually just one or two days that we aren’t matching. Sometimes if one/both of us just keep “refreshing” in different ways it will eventually show us as a match. 2) service is down. Sometimes the entire app is just down so if you aren’t texting with your driver/rider neither of you will be able to connect. If you don’t have your rider/drivers number you’re out of luck. 3) unable to see where your driver’s car is on the map. Sometimes this is down so I can’t see where my driver is and their ETA isn’t updating in real time. Sometimes it will still send ETA updates though as pop up notifications thankfully! When I can see my drivers car, it is pretty slow. 4) adding a second rider is definitely not nailed down yet. This needed to have been tested out more. This isn’t explained well and we haven’t been able to figure out how to work the different addresses which makes being the second rider a challenge. 5) pick up and drop off spots are very random - sometimes in the middle of heavy traffic, and there isn’t a way to give feedback, which moves us to 6) the customer support needs a lot of improvement. Most of the time when I ask for help with something the response I get doesn’t address what I asked for or gives me little guidance. I haven’t really seen improvements in the app but am hoping to as Waze carpool expands. I do use it frequently because I like it but would love to see changes in the app! I typically carpool with coworkers but have also met some other fun random people to carpool with and it makes my commute go much more quickly because I have somebody to chat with and we can use the carpool lanes. Overall - great idea. I hope it sticks.

Um lixo

Perdi quase 1 hora tentando configurar uma rota para conseguir uma carona. Muitos passos, complexo, nada intuitivo! Um lixo!

Invasive fraud

Collects all your information then tells you it's not available in your area. Should be illegal.

An okay app

Its a great app if it wasn’t for the fact that the app is not letting me set up payment method. An error keeps popping up.


How do one become a driver? There should be a button there somewhere to either want a ride (there is that) or to give a ride (can’t find this one) to make it easier. There should be a background checks on drivers too for safety.


All it says when I open the app in Houston, TX, is "Something went wrong. Try connecting again."

Awful for drivers

I am not sure about the ones who get rides, but for drivers, the app is awful! The payment system is a mess. They are so disorganized now(maybe because they just launched it few weeks ago). I don’t recommend at all. You are only going to get stressed about the amount of e-emails, notifications, horrible functionality, the app freezes constantly. If you want to get stressed before and after work, go further!

Not available in my area

Cities in which the service is available is not listed anywhere. I entered my home address and work address first, but then was required to complete the rest of my profile only to then be told the service is not yet available in Milwaukee. Would have been nice to know this before spending the additional time. Now going to delete my profile.

Update doesn’t work - doesn’t open the app

I gave 5 star earlier but recent new update doesn’t work. When I open the app it says to update which is already updated. Plssssssssss fix the isssue ASAP.

App keeps logging me out and making me re sign up.

Please fix. I have a complicated commute schedule and I have to reset it every time I open the app. Please let me stay logged in. I am using an iPhone SE.

Great drivers, buggy app

Great drivers. More-reliable matching than Scoop. But the app is buggy and Google Pay is a pain. Keeps bugging out, constantly generates fraud alerts, et cetera.

Used to work before Feb 18

The people writing this app have long lost focus. No proper addresses, most of the times gives some crazy address to the driver. Riders have to walk to some random points sometimes a freeway entry or exit for pickup. Too much constrained on the drivers route and tries to find an exact route match that doesn’t happen. Drivers have to wait after putting a request to riders and most of the times nobody responds because they already have other ride options. How do you guys come up with something like this?

App doesn’t function

Trying to book a ride without the app crashing on me a bunch of times and unable to proceed to next steps in the booking section. Can’t even book my ride.

Doesn’t launch

Just updated. App crashes when opening.

It’s a ghost town - no one is using it

plenty of people signed up then never came back to the app. it’s a ghost town, shows people haven’t been back for 10 days or more. it could be a good app if they figured out how to get people back into it. it’s dead. ghost town, don’t waste your time.

Pain and frustration

What a great idea but the implementation is severely lacking. Relying on Google or Facebook to log in even if you already have a Waze account is minus one star even if the app was fully functional. The app crashes and gives incorrect data constantly. I have previously found drivers on my route and sent them requests, and then open the app to check if they have seen them the app either gives me the vague “something went wrong” message requiring me to ultimately restart the profile creation process or it tells me carpool is not available in my area (it definitely is and I’ve used it). The single ride I have actually gotten from a Wazer was great but I had to PayPal them because the app wouldn’t let them accept my ride request. Failure on so many levels.

App ruined after update

This app was perfect before the app refresh. Was easy to get rides. Very convenient. Now app is difficult to use, doesn’t work most of the time. Please revert back to previous version

I couldn’t do anything

It just kept telling me to try saving again. Forgot about it. Came back and it’s working now.

Work in progress

I wanted to use this app. Sounded like the perfect solution to long commutes that get expensive with current gas prices. I wanted to sign up as a driver. I live in Los Angeles, but I had no luck finding (same gender) passengers. Most of the passengers on the app were inactive (signed up and forgot about the app). The app itself was buggy. Although I was able to select the “ride” mode while using the carpool app, I wasn’t able to select the “drive” mode without the app switching to the main waze app. Would be helpful to have a messaging function with others. Also, when viewing other people’s profiles, their Facebook links were inactive. Waze carpool has a long way to go. Hope more people sign up for it and it works out!

The buggiest app I’ve ever used

You can’t use this app for 5 minutes without experiencing a bug. Either the app will accidentally log you out, or the map will break and you won’t see the drivers eta, or your messages and carpool requests fail to send. Embarrassing application

Great Concept, Incredibly Buggy

I love the concept, but the app freezes on me all day. Its the buggiest app that I have. Once they get the kinks worked out, it will be great.


Erase this app

Can’t message after update

I’ve used this as a driver and a rider for months without a problem. Since he latest update I cannot message drivers before or after they have offered the ride. Just get the “uh-oh” error.

Always asks to login

Why the hell should I login everytime? Why can’t I be logged in until I log out? Why can’t I sign up with email instead of facebook/google?

Locks up

How is it possible for an app to be so bad? The app literally can not function for more than 10 seconds. Loading screen, phone heats up, screen shows something, UI won’t respond, app quits. How does anyone use this? (On an iphoneX running ios11.3.1 and 11.4)

Need Previous Route!!!

Man, I like using Waze more than the others but there’s something a feature i would like to recommend. I want a feature where you could see your previous route that you took in the app to save it or to retake again.

The app doesn’t even work

““uh-oh” something went wrong” - that’s the only thing I can see on this app. Unusable. Yes, I am connected to the internet - all my other apps work.

Great idea

Carpooling sounds great! Although, I already do have a car and can give people rides. Just couldn’t figure out where in the settings I could change to giving people rides!

Update should fix the app but it just made it worse!

I have been using Waze Carpool for about half a year now and it was fine until that huge update on February! It made the app worst, it was the worst you will just get frustrated everytime you use it! Let me tell you why 1. Before it matches you with drivers walking distance from your house or your destination. Now it will match you with people at least a half a mile away from your house and will drop you off half a mile away from your work. 2. I already have 2 regular drivers who I carpooled with most of the time and even them hates the app, why? We can’t see each other anymore after the update, it just matches you with new people, we, the one who have been using the app for so long, they want us to became their guinea pig, they matches you with new people every single day. 3. You get pick up at stupid pick up points like for example there was many times it wants me to get pickup at a location two blocks away from my house when the driver would pass by my house first before the pickup location 🤷🏻‍♀️🤦🏻‍♀️ 4. There is always “internal errors”. Opening the app errors. Accepting the ride offer errors. Sending a request error. Messaging error. Submitting a review error. Even emailing them also has error, you complain but they give you like general message that has been copy paste from FAQ. No matter how cheap and efficient this is, if it keeps being a problem and a frustration everyday, its not worth it to use it.

Works well when it works

The app is great but the app keeps freezing after the ride is set. I won’t know the details of it and I can make changes. Please fix.

Won’t let me start

It won’t let me upload a profile pic and it won’t let you use the application if you don’t upload a profile pic. Use BlaBlaCar. It’s much easier and practical to use that this

Mode ride options expected

Why is the app centered around commute to workplace only? I have a longer drive to the gym and it would be great if I can customize carpool options to more than just the workplace.

Waze=Great! Carpool= Not so great

I love Waze!! But I've signed up to be a driver in I'd say a pretty popular area where people would need to carpool but I've sent requests to multiple riders already with no responses!! I know it's probably due to lack of people using the app so maybe what this needs is a lot more advertising

Soap Opera Queen

This was the best nav I ever used. The google always sends me to the wrong place & the one that came w my Sprint iPhone is very unreliable. I had Wayze several yrs ago & lost it when I got I new phone. I’m glad I remembered it & loaded it.

No drivers around my area

I guess it’s a good concept but unfortunately, there’s no drivers in my area. All the available drivers didn’t have a first ride so most likely they downloaded the app and deleted it within a few days.

Could Not Create a Profile

I’d love to try this app but I don’t have a Facebook or Google account which is required to set up a profile. ¯\_(ツ)_/¯

Terrible app.

Poorly designed. Always crashes the second I try to launch it.

The app is so buggy

The app is so buggy, it happened multiple times that it just stuck with the home loading page, restarted network and restarted app did not help.

  • send link to app